- THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are FashionForeverUK a partnership registered in England and Wales.
2.2. How to contact us. You can contact us by writing to us at email@example.com.
2.3. How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided us in your order.
- OUR CONTRACT WITH YOU
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, high risk orders and any other reasons which we deem reasonable in the circumstances.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- OUR PRODUCTS
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
- OUR RIGHTS TO MAKE CHANGES
5.1. Minor changes to the products. We may change the product:
a) To reflect changes in relevant laws and regulatory requirements; and
b) To implement minor technical adjustments and improvements. These changes will not affect your use of the product.
c) To change the name or advertising of the product.
5.2. More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received
- PROVIDING THE PRODUCTS
6.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2. When we will provide the products. During the order process we will let you know when we will provide the products to you. If this is not possible we will deliver them to you as soon as reasonably possible and in any event within 20-40 days after the day on which we accept your order.
6.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4. Late delivery of goods. In the event that our products are delivered to you later than we stated please contact our customer support at firstname.lastname@example.org.
6.5. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
6.6. When you own goods. You own a product which is goods once we have received payment in full.
6.7. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
a) Deal with technical problems or make minor technical changes;
b) Update the product to reflect changes in relevant laws and regulatory requirements
c) Errors and delays in shipping which are outside of our control.
6.8. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to
- YOUR RIGHTS TO END THE CONTRACT
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
7.2. If what you have bought is faulty or misdescribed you may have a legal right to end the contract. You have the right to request for the product repaired or replaced, or have a full refund.
7.3. In all other cases if we are not at fault and there is no right to change your mind
7.4. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
a) we have told you about an upcoming change to the product or these terms which you do not agree to;
b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
c) you have a legal right to end the contract because of something we have done wrong
7.5. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1. Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at email@example.com. Please provide your name, home address, details of the order and email address.
8.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3. Returning the products to us. You are responsible for returning the products to us. This will include payment for shipping and any other associated costs.
8.4. Refund policy. For further information please see our refund policy or contact customer support at firstname.lastname@example.org.
- OUR RIGHTS TO END THE CONTRACT
9.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
a) you do not make any payment to us when it is due;
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your correct mailing address;
c) you do not, within a reasonable time, allow us to deliver the products to you.
9.2. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
- IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at email@example.com.
10.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
10.3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. For further information please see clause 8.3.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes the right to receive products which are: as described and match information we provided to you and is of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and; and for defective products under the Consumer Protection Act 1987
- OTHER IMPORTANT TERMS
12.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.